Privacy Policy

Effective Date: July 2025
Last Updated: [Insert Date of Update]

At Luxecraft Renovations, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information when you visit our website, complete a quote request form, or otherwise interact with us:

Name
Email address
Phone number
Property address (if provided)
Details about your renovation project
Any other personal information you voluntarily provide

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to your quote request or enquiry
To provide you with relevant renovation advice and services
To communicate with you about your project
To improve our website and customer experience
To send you marketing communications (you can opt out at any time)
To comply with legal obligations

3. How We Store and Protect Your Information

We take reasonable steps to ensure your personal information is stored securely, protected from misuse, interference, and unauthorised access. Your data is stored on secure systems with access limited to authorised personnel only.

4. Disclosure of Your Information

We do not sell your information. We may share your personal information with:

Our internal team and trusted contractors to assist with your renovation
Third-party service providers (e.g. website hosting, CRM) who support our business
Legal or regulatory authorities, if required by law

All third parties are required to handle your information in accordance with applicable privacy laws.

5. Cookies and Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to improve performance and user experience. Cookies help us understand how visitors interact with our site, but do not store personal data unless you voluntarily submit it.

You can control cookies through your browser settings.

6. Accessing or Updating Your Information

You have the right to access, correct, or delete your personal information. If you would like to update your details or make a request, please contact us via the details below.

7. Contact Us

If you have any questions or concerns about your privacy or this policy, please contact us at:

Luxecraft Renovations
Sydney, Australia
Email: [Insert contact email]
Phone: [Insert phone number]

8. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with the revised effective date.